LITA Lean IT Foundation
Day 1 Introduction of Lean The Customer Exercise WellCare Voice of the Customer The Process Exercise WellCare SIPOC Day 2 Value Stream Mapping Exercise WellCare Value Steam Map Performance Exercise WellCare KPI Day 3 The Lean Organization Problem Solving with Kaizen Behavior and Attitude Wrap up and Mock Exam Exam Module 1: Introduction Lean principles: […]