The course is divided into various modules to explain the key concepts in a structured manner Module 1 – The customer journey – Introduction Mapping, designing, measuring and improving the Customer Journey Module 2 – The customer journey – Step 1: Explore Understanding service consumers, service providers and targeting markets Module 3 – The customer […]
The course is divided into various modules to explain the key concepts in a structured manner. Module 1 – Course introduction Module 2 – Introduction to High-velocity IT Module 3 – High-velocity IT approaches Module 4 – High-velocity IT operating models Module 5 – ITIL building blocks for High-velocity IT Module 6 – High-velocity IT […]
Module 1: Course Introduction Course objectives and planning The ITIL® 4 certification scheme Exercises Presentation of the case studies Exam Details Module 2: The Core Concepts of DPI Basics of direction Basics of planning Basics of improvement Other core elements Module 3: DPI through Service Value Chain and Guiding Principles DPI of the SVS DPI […]
I. Introduction to European Data Protection A. Origins and Historical Context of Data Protection Law Rationale for data protection Human rights laws Early laws and regulations The need for a harmonised European approach The Treaty of Lisbon A modernised framework B. European Union Institutions Council of Europe European Court of Human Rights European Parliament European […]
The CIPM certification is comprised of two domains: Privacy Program Governance Privacy Program Operational Life Cycle Domain 1 Domain 1 provides a solid foundation for the governance of a privacy program and defines how the privacy program may be developed, measured and improved Domain 2 Domain 2 details the management and operations of the privacy […]
Context for Business Architecture What is Business Architecture? Drivers for developing a Business Architecture Why Business Architecture is key to effective business change Relationship between Business Architecture and other architectures The business change life cycle The role of the business architect Other roles involved in Business Architecture work Business Architecture frameworks The components of a […]