A one-day intensive training to highlight the essentials and main differences between the former version and ITIL 4 The ITIL 4 Foundation online exam will be taken after the course and will need some self-preparation Course Outline IT service management in the modern world The key components and benefits of the ITIL 4 framework The […]
IT service management in the modern world The key components and benefits of the ITIL 4 framework The key concepts and terminology of service management Nature of value and co-creation The various stakeholders involved Products and services: definitions and purpose Service relationships Key components of customer value: outcomes, costs and risks The four dimensions of […]
Throughout this interactive course, we will provide an ideal balance between presentations and individual exercises or group exercises and a case study IT service management in the modern world The key components and benefits of the ITIL 4 framework The key concepts and terminology of service management Nature of value and co-creation The various stakeholders […]
Contenu Portail : navigation, utilisation et automatismes Découverte de l’interface Création des principaux types de rapports (liste, tableaux croisés et graphiques) Tri, groupement, section et saut de pages Calculs, fonctions et récapitulatif Filtres de détail et de récapitulatif Invites et pages d’invites dans les filtres et les calculs Créer requêtes SQL, mettre en jointure des […]
Introducing the Scaled Agile Framework Understand the problem Have a basic understanding of SAFe Know how to implement SAFe Embracing Lean and Agile Values Embrace Lean thinking Embrace Agile Values Understanding SAFe Principles Take an economic view Apply system thinking Assume variability preserve options Build incrementally with fast, integrated learning cycles Base milestones on objective […]