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LITA Lean IT Foundation Premium

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Lean IT Foundation helps IT organizations to ensure that they provide their customers with the best possible services. Through understanding customer value, the processes that deliver this value, the way to manage performance, the way to organize and the required attitude and behavior, IT organizations are helped to develop a continuous improvement mindset. Lean IT is complementary to all other best practice methods (such as ITIL®, PRINCE2® and P3O®).

This course covers the Foundation level certification of the Lean IT Association. Further Lean IT qualifications are Lean IT Kaizen Lead, Lean IT Coach and Lean IT Leadership. The Lean IT Foundation is the entry level certification. This certification is mandatory for the other certifications. The primary purpose of the course is to provide a basis for accreditation of people involved with Lean IT Foundation. It documents the learning outcomes of the Lean IT Foundation and describes the requirements a candidate is expected to meet to demonstrate that these learning outcomes have been achieved.

1200 € HT 2 jours LEAN-FP

Prochaines sessions

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    Programme

    Day 1 :

    •  Introduction of Lean
    • The Customer
    • The Process
    • Performance

    Day 2 :

    • The Lean Organization
    • Behavior and Attitude
    • Problem Solving
    • Wrap­up and Mock Exam
    • Exam

    Module 1: Course Introduction

    • Information on the course structure
    • Information on the types of activities included in the course

    Module 2: Introduction of Lean

    • Lean principles and how are they related to each other
    • Three causes of poor quality and their details
    • Analyzing waste through analyzing activities
    • Cost of poor quality
    • PDCA and it’s description
    • Definition, characteristics, and dimensions of Lean IT
    • Shingo Prize Model

    Module 3: Customer

    • Voice of customer
    • Types of customer value Critical to Quality (CTQ)
    • Tree and analysis of voice of customer using CTQ
    • Sources of improvement opportunities

    Module 4: Process

    • Definition and key components of process
    • Distinction between value demand and failure demand
    • Defining SIPOC and COPIS
    • Steps to create value stream map and symbols used in value stream map
    • Flow principle and examples of Muda in value stream
    • Examples of different types of activities: value adding, necessary non value-adding, and non value-adding
    • Push versus pull
    • Improving the process through 5S, Heijunka, and Improvement Plan

    Module 5: Performance

    • Performance versus results
    • Key performance indicators vs. metrics
    • SMART KPIs
    • Three questions to define correct measurement
    • KPIs and behavior
    • Aspects of KPI
    • Time as currency and production factor
    • Skills and knowledge as capacity

    Module 6: Lean Organization

    • Organizing for Lean IT
    • Structure around the value chain
    • Ensuring speed of communication
    • Performance dialogue and feedback model
    • Personal versus team performance and three topics of performance dialogue
    • Visual management boards and their types

    Module 7: Behavior and Attitude

    • Attitude and behavior
    • Lean attitude, Lean mindset, and Lean behavior
    • Characteristics of Lean Manager and Lean leadership
    • Expectations of people from Lean transformation and Lean improvement

    Module 8: Problem Solving/Kaizen

    • Kaizen versus Kaikaku
    • Five intents and three qualifications of Kaizen
    • Running a Kaizen event
    • DMAIC and tools used in each phase of DMAIC

    Evaluation

    • The exam is closed­book format
    • The exam consists of 50 multiple­choice questions
    • A minimum score of 75% is required to pass the exam
    • The exam lasts 60 minutes
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